📖 Merchant Dashboard Guide

📋 Table of Contents

1. Getting Started

1
Sign Up Through Reseller Invite
Access pymtz through your reseller's invitation link or branded signup page. This ensures you're properly attributed to your referring partner and receive the best rates.
📧
Reseller invitation signup page
2
Complete Account Creation
Fill out the registration form with your business information:
  • Business name and description
  • Contact email and phone number
  • Business address
  • Industry and business type
  • Estimated monthly processing volume
3
Email Verification
Check your email for a verification link from pymtz. Click the link to verify your email address and activate your account.
📧 Email Tips
Check your spam folder if you don't see the verification email. Add pymtz.co to your safe sender list for future communications.
4
Initial Login
After email verification, log in to your merchant dashboard at pymtz.co/dashboard using your registered email and password.

2. Setup Wizard

1
Launch Setup Wizard
On first login, the setup wizard guides you through essential configuration steps. You can also access it later from Settings → Setup Wizard.
🪄
Setup wizard welcome screen
2
Business Profile Setup
Complete your business profile with detailed information:
  • Upload business logo and branding
  • Add detailed business description
  • Set your business website URL
  • Configure contact information
  • Confirm USD checkout settings
3
Payment Configuration
Configure your payment preferences:
  • Choose fee handling method
  • Set default payment descriptions
  • Configure success and failure redirect URLs
  • Enable desired payment methods
4
Security Settings
Set up security features:
  • Enable two-factor authentication (recommended)
  • Set up webhook URLs for notifications
  • Configure IP address restrictions (optional)
  • Review and accept terms of service

3. Dashboard/Overview

1
Performance Metrics
Your dashboard provides key performance indicators:
  • Total Revenue: All-time processed amount
  • Monthly Revenue: Current month performance
  • Transaction Count: Total successful transactions
  • Success Rate: Percentage of successful payments
  • Available Balance: Funds ready for withdrawal
📊
Dashboard overview metrics
2
Recent Activity
Monitor recent transactions and account activity:
  • Latest transactions with status indicators
  • Recent login history
  • Account notifications and alerts
  • Pending withdrawal requests
3
Quick Actions
Access frequently used features directly from the dashboard:
  • Create new payment link
  • Generate QR code for in-person payments
  • Request withdrawal
  • View API documentation
  • Contact support
4
Alerts and Notifications
Stay informed about important account events:
  • KYC status updates
  • Failed transaction alerts
  • Security notifications
  • System maintenance announcements
  • Payment settlement confirmations

5. Fee Settings

1
Understanding Fee Structure
pymtz charges a competitive fee structure:
  • Processing Rate: Your negotiated percentage rate
  • Gateway Fee: /usr/bin/sh.25 per successful transaction
  • No setup fees or monthly minimums
  • No hidden charges or surprise fees
⚙️
Fee settings configuration
2
Fee Mode Options
Choose how to handle processing fees:
  • Merchant Absorbs: You pay all fees, customer pays exact amount
  • Customer Pays: Customer pays fees on top of amount
  • Split 50/50: You and customer share fee costs equally
3
Fee Calculation Examples
For a 00 payment with 5% rate + /usr/bin/sh.25 fee:
  • Merchant Absorbs: Customer pays 00, you receive 4.75
  • Customer Pays: Customer pays 05.25, you receive 00
  • Split 50/50: Customer pays 02.63, you receive 7.37
4
Gateway Fee Details
The /usr/bin/sh.25 gateway fee covers:
  • Payment processing infrastructure
  • Bank connectivity and routing
  • Fraud protection and security
  • Transaction monitoring and reporting
  • Customer support and dispute handling
5
Fee Optimization Tips
Maximize your profit margins:
  • Consider "Customer Pays" for discretionary purchases
  • Use "Merchant Absorbs" for competitive pricing
  • "Split 50/50" balances customer satisfaction and cost
  • Monitor conversion rates for different fee modes
  • A/B test fee modes for optimal results

6. Get Paid

1
Hosted Checkout Pages
pymtz provides secure, branded checkout pages:
  • Professional, mobile-optimized design
  • Your business branding and logo
  • Secure card checkout through the active platform processor
  • SSL encryption and PCI compliance
  • Automatic receipt generation
💳
Hosted checkout page example
2
Social Payment Links
Create shareable payment links for social platforms:
  • Instagram bio links for product sales
  • Facebook post payment links
  • Twitter profile payment options
  • LinkedIn service payment links
  • Custom landing page creation
3
Payment Methods Supported
Accept payments through various methods:
  • Credit and debit cards (Visa, MasterCard, Amex)
  • Hosted card entry through WiPay by default
  • Processor routing managed by pymtz administration
  • Customer receipt and transaction tracking in your dashboard
  • Additional methods may be enabled as platform processors support them
4
Recurring Payments
Set up subscription and recurring billing:
  • Monthly, quarterly, or annual billing cycles
  • Automatic retry for failed payments
  • Customer portal for subscription management
  • Proration and upgrade/downgrade handling
  • Dunning management for expired cards
5
International Payments
Accept USD payments from customers:
  • USD-only checkout amounts
  • Clear USD payment links and hosted checkout pages
  • Processor-managed authorization and settlement handling
  • Compliance review before live processing
  • Transaction records available from the merchant dashboard

7. Transactions

1
View Transaction History
Access comprehensive transaction records:
  • Complete transaction timeline and details
  • Customer information and payment method
  • Transaction amounts and fees breakdown
  • Status indicators (pending, completed, failed)
  • Gateway response codes and messages
📋
Transaction history view
2
Transaction Statuses
Understand different transaction states:
  • Pending: Payment initiated, awaiting completion
  • Completed: Payment successful, funds captured
  • Failed: Payment declined or error occurred
  • Refunded: Payment reversed to customer
  • Disputed: Chargeback or dispute filed
3
Filter and Search
Find specific transactions quickly:
  • Date range filtering
  • Status and amount filters
  • Customer name or email search
  • Payment method filtering
  • Transaction ID lookup
4
Export Transaction Data
Export data for accounting and analysis:
  • CSV format for spreadsheet import
  • PDF reports for record keeping
  • Custom date range selection
  • QuickBooks and Xero integration
  • Automated monthly reports via email
5
Refund Management
Process refunds directly from the dashboard:
  • Full or partial refund options
  • Refund reason tracking
  • Automatic customer notification
  • Fee refund policies
  • Refund status monitoring

8. Disputes & Protection

1
Understanding Chargebacks
Learn about dispute processes and protection:
  • What triggers chargebacks and disputes
  • Your rights and responsibilities
  • Evidence collection and submission
  • Timeline and response requirements
  • Prevention strategies and best practices
🛡️
Dispute management interface
2
Chargeback Rate Monitoring
Keep your chargeback rate within acceptable limits:
  • Current chargeback rate percentage
  • Industry benchmark comparisons
  • Monthly and annual rate trends
  • Alert thresholds and notifications
  • Impact on processing privileges
3
Risk Tier Classification
Understand your risk classification:
  • Low Risk: Standard processing privileges
  • Medium Risk: Enhanced monitoring, possible reserves
  • High Risk: Strict controls, higher reserves required
  • Factors affecting risk assessment
  • Steps to improve risk profile
4
Security Deposit Requirements
Some merchants may require security deposits:
  • Deposit calculation based on risk factors
  • Monthly processing volume considerations
  • Industry type and chargeback history
  • Deposit reduction over time with good performance
  • Interest earnings on deposited funds
5
Fraud Prevention Tools
Utilize built-in fraud protection:
  • Real-time transaction screening
  • Velocity checking and limits
  • Geolocation verification
  • CVV and address verification
  • Machine learning fraud detection

9. KYC

1
KYC Requirements
Complete Know Your Customer verification to process payments:
  • Government-issued photo ID (passport, driver's license)
  • Proof of address (utility bill, bank statement)
  • Business registration documents
  • Tax identification numbers
  • Bank account verification documents
📄
KYC document upload interface
2
Document Submission
Upload clear, readable documents:
  • High-resolution photos or scans
  • All four corners visible
  • No glare or shadows obscuring text
  • Documents in original language or certified translation
  • Current documents (not expired)
3
Verification Status
Track your KYC verification progress:
  • Pending: Documents submitted, under review
  • Approved: Verification complete, full access enabled
  • Rejected: Documents need correction or resubmission
  • Additional Info Required: Provide supplementary documents
4
Review Timeline
Typical KYC processing timeframes:
  • Standard review: 1-3 business days
  • Complex cases: 5-10 business days
  • Additional documentation: +2-5 days
  • Priority review available for urgent cases
  • Email notifications for status changes
5
Re-verification Requirements
Periodic re-verification may be required:
  • Annual review for high-volume merchants
  • Document expiration updates
  • Business structure changes
  • Significant volume increases
  • Regulatory compliance updates

10. Bank

1
Add Bank Account
Set up your bank account for payouts:
  • Bank name and branch information
  • Account number and routing number
  • Account holder name (must match KYC)
  • Account type (checking or savings)
  • SWIFT code for international accounts
🏦
Bank account setup form
2
Account Verification
Verify your bank account for payouts:
  • Micro-deposit verification (1-2 business days)
  • Bank statement upload option
  • Void check submission
  • Instant verification via banking partnerships
  • Manual verification for international accounts
3
Payout Schedule
Configure when you receive your funds:
  • Daily: Available for established merchants
  • Weekly: Standard payout frequency
  • Monthly: Option for smaller volume merchants
  • Customizable payout days
  • Holiday schedule adjustments
4
Settlement Timeline
Understand when funds become available:
  • Standard settlement: T+2 business days
  • Next-day settlement: Available for qualified merchants
  • Instant settlement: Premium feature with fees
  • Weekend and holiday considerations
  • International transfer timelines
5
Withdrawal Management
Control your fund withdrawals:
  • Manual withdrawal requests
  • Minimum and maximum withdrawal limits
  • Withdrawal fee structure
  • Emergency withdrawal options
  • Withdrawal history and tracking

11. API Key

1
Access Your API Keys
Manage your API credentials for integrations:
  • Test Key: For development and testing
  • Live Key: For production transactions
  • Separate keys for different environments
  • Regenerate keys when needed
  • Key usage analytics and monitoring
🔑
API key management interface
2
Test vs Live Mode Toggle
Switch between testing and production:
  • Clear visual indication of current mode
  • Separate transaction histories
  • Different API endpoints
  • Test data clearly marked
  • Safe development environment
3
WordPress/WooCommerce Integration
Easy setup for WordPress websites:
  • Download pymtz WordPress plugin
  • Install and activate on your site
  • Enter API keys in plugin settings
  • Configure payment options and branding
  • Test checkout flow before going live
4
Direct API Integration
For custom implementations:
  • RESTful API with JSON responses
  • Comprehensive API documentation
  • SDKs for popular programming languages
  • Webhook support for real-time notifications
  • Rate limiting and security best practices
5
API Security
Protect your API credentials:
  • Never expose API keys in client-side code
  • Use environment variables for key storage
  • Implement IP address restrictions
  • Regular key rotation for enhanced security
  • Monitor API usage for suspicious activity

12. POS (Point of Sale)

1
Mobile POS Features
Turn your tablet or smartphone into a payment terminal:
  • QR code generation for quick payments
  • NFC/tap-to-pay support
  • Manual card entry for phone orders
  • Receipt printing via Bluetooth printers
  • Inventory tracking and management
📱
Mobile POS interface
2
In-Store Payment Flow
Streamlined checkout process:
  • Enter sale amount on your device
  • Generate QR code or payment link
  • Customer scans code or clicks link
  • Customer completes payment on their device
  • Instant confirmation and receipt
3
Hardware Compatibility
Compatible devices and accessories:
  • iOS and Android tablets/phones
  • Bluetooth receipt printers
  • Barcode scanners for inventory
  • Cash drawer integration
  • Card readers (for future implementation)
4
Offline Mode
Continue operating without internet:
  • Store transaction details locally
  • Sync when internet connection restored
  • Manual payment recording options
  • Backup to cloud storage
  • Conflict resolution for duplicate entries
5
POS Analytics
Track your in-person sales performance:
  • Daily, weekly, and monthly sales reports
  • Peak hours and customer flow analysis
  • Top-selling products and services
  • Average transaction values
  • Staff performance tracking (multi-user mode)